{
  "page": {
    "id": "k4c24q49swxw",
    "name": "Tulip",
    "url": "https://status.tulip.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Tulip North America","created_at":"2025-03-13T18:31:49.518Z","updated_at":"2025-03-13T19:57:48.657Z","position":5,"description":null,"showcase":false,"start_date":null,"id":"39lwcdd2rtgr","group_id":null,"page_id":"k4c24q49swxw","components":["4vt84538h04b","cf176ntxxtbq","srxw7g4h07dh","vhq4bp2krdbg","1m0qfxg06gqc","nclpp2wkhm92","lwn1qw1ljt5s","k45fd8z3tzy3","xllks887t8w0"]},{"status":"operational","name":"Tulip Deutschland","created_at":"2025-03-13T18:35:02.546Z","updated_at":"2025-03-13T19:58:20.457Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"jrp8xt011g42","group_id":null,"page_id":"k4c24q49swxw","components":["jcpfbnt0dh9y","x29v1blc81xl","2vjhf7hcl952","skyznw3hm4ph","k0bnt4kgj9rp","mkd4xn29xl4j","1t9zfzrnbw6y","jmg3rznx97hn","z5smd9ysft94"]},{"status":"operational","name":"Tulip European Union","created_at":"2025-03-13T18:35:39.552Z","updated_at":"2025-03-13T19:58:00.412Z","position":7,"description":null,"showcase":false,"start_date":null,"id":"tpns14m2vwkj","group_id":null,"page_id":"k4c24q49swxw","components":["32n9pc4pmjft","pgpv0fnrm4j4","ygvq06b4ph5p","mmv4122tqcj8","wvgsy5kl6kmk","ys8r11zp1fsf","b83tx7pf3q5h","6vbhdsymnjzz","gg1d6174b4hs"]},{"status":"operational","name":"Tulip China","created_at":"2025-03-13T18:36:11.656Z","updated_at":"2025-03-13T19:58:09.747Z","position":8,"description":null,"showcase":false,"start_date":null,"id":"hx184b4pvqkz","group_id":null,"page_id":"k4c24q49swxw","components":["3kvgf2ljzw3y","23c8g9kb5yds","j5g6psffyktz","l8s0ffnd41b7","fnllc81j3jwf","n0ynx0gcv425","8g00krb1hkl2","1l74bs1tgv72","pgt85k6yrdfc"]}],
  "incidents": [{"name":"Point of Sale confounded by multiple variants of the same product","status":"resolved","created_at":"2026-09-29T12:50:44.908Z","updated_at":"2026-09-30T01:13:44.819Z","monitoring_at":null,"resolved_at":"2026-09-30T01:13:44.797Z","impact":"minor","shortlink":"https://stspg.io/9qpx2qm59zwv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-29T12:50:44.889Z","reminder_intervals":null,"id":"nqn430m7hj3m","page_id":"k4c24q49swxw","incident_updates":[{"status":"resolved","body":"New build 7.0.250 with the fix is now available on App store","created_at":"2026-09-30T01:13:44.797Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T01:13:44.797Z","display_at":"2026-09-30T01:13:44.797Z","deliver_notifications":true,"tweet_id":null,"id":"vsmq9kllb9m6","incident_id":"nqn430m7hj3m","custom_tweet":null,"affected_components":[{"code":"1m0qfxg06gqc","name":"Tulip North America - Point of Sale","old_status":"degraded_performance","new_status":"operational"},{"code":"k0bnt4kgj9rp","name":"Tulip Deutschland - Point of Sale","old_status":"degraded_performance","new_status":"operational"},{"code":"wvgsy5kl6kmk","name":"Tulip European Union - Point of Sale","old_status":"degraded_performance","new_status":"operational"},{"code":"fnllc81j3jwf","name":"Tulip China - Point of Sale","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Noting that Tulip is still waiting on Apple to approve the patched iOS application. The request has been expedited and the app will auto-release when available. \n\nWe will update this incident again when the app is released.","created_at":"2026-09-29T19:52:43.874Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T19:52:43.874Z","display_at":"2026-09-29T19:52:43.874Z","deliver_notifications":true,"tweet_id":null,"id":"zt12z75j92f3","incident_id":"nqn430m7hj3m","custom_tweet":null,"affected_components":[{"code":"1m0qfxg06gqc","name":"Tulip North America - Point of Sale","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"k0bnt4kgj9rp","name":"Tulip Deutschland - Point of Sale","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wvgsy5kl6kmk","name":"Tulip European Union - Point of Sale","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fnllc81j3jwf","name":"Tulip China - Point of Sale","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"A patched binary has been compiled. Current status: awaiting on Apple to approve. \n\nWe will update this page again once the updated POS app is available for download.","created_at":"2026-09-29T14:00:59.004Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T14:00:59.004Z","display_at":"2026-09-29T14:00:59.004Z","deliver_notifications":true,"tweet_id":null,"id":"pvmnlf9w53q0","incident_id":"nqn430m7hj3m","custom_tweet":null,"affected_components":[{"code":"1m0qfxg06gqc","name":"Tulip North America - Point of Sale","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"k0bnt4kgj9rp","name":"Tulip Deutschland - Point of Sale","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wvgsy5kl6kmk","name":"Tulip European Union - Point of Sale","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fnllc81j3jwf","name":"Tulip China - Point of Sale","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-09-29T13:59:58.668Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T13:59:58.668Z","display_at":"2026-09-29T13:59:58.668Z","deliver_notifications":true,"tweet_id":null,"id":"ww0kcrw2kjss","incident_id":"nqn430m7hj3m","custom_tweet":null,"affected_components":[{"code":"1m0qfxg06gqc","name":"Tulip North America - Point of Sale","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"k0bnt4kgj9rp","name":"Tulip Deutschland - Point of Sale","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wvgsy5kl6kmk","name":"Tulip European Union - Point of Sale","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"fnllc81j3jwf","name":"Tulip China - Point of Sale","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"There is currently an issue in Tulip POS version 7.0.249, where a cart's internal state becomes confused if different variants of the same product get added to the cart. (e.g. \"medium\" and \"large\" sizes of the same shirt). Tulip POS versions 7.0.248 and older are unaffected. \n\nTulip is currently working on a hotfix. In the meantime, workaround is only having one type of SKU of any given product in the cart.","created_at":"2026-09-29T12:50:45.076Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T12:50:45.076Z","display_at":"2026-09-29T12:50:45.076Z","deliver_notifications":true,"tweet_id":null,"id":"9jh9l2xbqv28","incident_id":"nqn430m7hj3m","custom_tweet":null,"affected_components":[{"code":"1m0qfxg06gqc","name":"Tulip North America - Point of Sale","old_status":"operational","new_status":"degraded_performance"},{"code":"k0bnt4kgj9rp","name":"Tulip Deutschland - Point of Sale","old_status":"operational","new_status":"degraded_performance"},{"code":"wvgsy5kl6kmk","name":"Tulip European Union - Point of Sale","old_status":"operational","new_status":"degraded_performance"},{"code":"fnllc81j3jwf","name":"Tulip China - Point of Sale","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Point of Sale","created_at":"2025-03-13T18:57:59.288Z","updated_at":"2026-09-30T01:13:44.689Z","position":5,"description":null,"showcase":true,"start_date":"2025-03-13T00:00:00.000Z","id":"1m0qfxg06gqc","page_id":"k4c24q49swxw","group_id":"39lwcdd2rtgr"},{"status":"operational","name":"Point of Sale","created_at":"2025-03-13T18:58:07.955Z","updated_at":"2026-09-30T01:13:44.715Z","position":5,"description":null,"showcase":true,"start_date":"2025-03-13T00:00:00.000Z","id":"k0bnt4kgj9rp","page_id":"k4c24q49swxw","group_id":"jrp8xt011g42"},{"status":"operational","name":"Point of Sale","created_at":"2025-03-13T18:58:16.700Z","updated_at":"2026-09-30T01:13:44.737Z","position":5,"description":null,"showcase":true,"start_date":"2025-03-13T00:00:00.000Z","id":"wvgsy5kl6kmk","page_id":"k4c24q49swxw","group_id":"tpns14m2vwkj"},{"status":"operational","name":"Point of Sale","created_at":"2025-03-13T18:58:24.649Z","updated_at":"2026-09-30T01:13:44.759Z","position":5,"description":null,"showcase":true,"start_date":"2025-03-13T00:00:00.000Z","id":"fnllc81j3jwf","page_id":"k4c24q49swxw","group_id":"hx184b4pvqkz"}]},{"name":"Intermittent issues sending images via SMS","status":"resolved","created_at":"2026-07-29T21:03:57.239Z","updated_at":"2026-07-29T21:38:39.258Z","monitoring_at":null,"resolved_at":"2026-07-29T21:38:39.234Z","impact":"minor","shortlink":"https://stspg.io/qwtq5z8t2hj7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-29T21:03:57.227Z","reminder_intervals":null,"id":"61wj8hr1vdv3","page_id":"k4c24q49swxw","incident_updates":[{"status":"resolved","body":"Tulip's internal image service has been scaled and restarted, and we are no longer observing errors in monitoring. Sending images via SMS ought be performant again. Apologies for the issue.","created_at":"2026-07-29T21:38:39.234Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T21:38:39.234Z","display_at":"2026-07-29T21:38:39.234Z","deliver_notifications":true,"tweet_id":null,"id":"7fw6px7nzvfx","incident_id":"61wj8hr1vdv3","custom_tweet":null,"affected_components":[{"code":"4vt84538h04b","name":"Tulip North America - Clienteling - Communication","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Tulip is currently experiencing an intermittent problem sending images via SMS. This issue is intermittent; retrying might work. Tulip is investigating.","created_at":"2026-07-29T21:03:57.335Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T21:03:57.335Z","display_at":"2026-07-29T21:03:57.335Z","deliver_notifications":true,"tweet_id":null,"id":"s76xv0ky84kw","incident_id":"61wj8hr1vdv3","custom_tweet":null,"affected_components":[{"code":"4vt84538h04b","name":"Tulip North America - Clienteling - Communication","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Clienteling - Communication","created_at":"2025-03-13T18:31:49.550Z","updated_at":"2026-07-29T21:38:39.188Z","position":1,"description":null,"showcase":true,"start_date":"2025-03-13T00:00:00.000Z","id":"4vt84538h04b","page_id":"k4c24q49swxw","group_id":"39lwcdd2rtgr"}]},{"name":"Opening \"My Looks\" results as \"File Not Found\"","status":"resolved","created_at":"2026-06-29T13:16:45.075Z","updated_at":"2026-06-29T13:57:11.082Z","monitoring_at":null,"resolved_at":"2026-06-29T13:57:11.069Z","impact":"minor","shortlink":"https://stspg.io/l4v1mk3s1chc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-29T13:16:45.054Z","reminder_intervals":null,"id":"4bypcvtblf06","page_id":"k4c24q49swxw","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Opening \"My Looks\" will be operational now.","created_at":"2026-06-29T13:57:11.069Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-29T13:57:11.069Z","display_at":"2026-06-29T13:57:11.069Z","deliver_notifications":true,"tweet_id":null,"id":"rmnhl4nxrtyq","incident_id":"4bypcvtblf06","custom_tweet":null,"affected_components":[{"code":"4vt84538h04b","name":"Tulip North America - Clienteling - Communication","old_status":"degraded_performance","new_status":"operational"},{"code":"jcpfbnt0dh9y","name":"Tulip Deutschland - Clienteling - Communication","old_status":"degraded_performance","new_status":"operational"},{"code":"32n9pc4pmjft","name":"Tulip European Union - Clienteling - Communication","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"There is currently an issue in Tulip Clienteling preventing users from opening \"My Looks\". Instead, users will see \"File not found\" and an otherwise blank screen. Tulip is currently investigating.","created_at":"2026-06-29T13:16:45.234Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-29T13:16:45.234Z","display_at":"2026-06-29T13:16:45.234Z","deliver_notifications":true,"tweet_id":null,"id":"mpkvjb9m6vhr","incident_id":"4bypcvtblf06","custom_tweet":null,"affected_components":[{"code":"4vt84538h04b","name":"Tulip North America - Clienteling - Communication","old_status":"operational","new_status":"degraded_performance"},{"code":"jcpfbnt0dh9y","name":"Tulip Deutschland - Clienteling - Communication","old_status":"operational","new_status":"degraded_performance"},{"code":"32n9pc4pmjft","name":"Tulip European Union - Clienteling - Communication","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Clienteling - Communication","created_at":"2025-03-13T18:31:49.550Z","updated_at":"2026-07-29T21:38:39.188Z","position":1,"description":null,"showcase":true,"start_date":"2025-03-13T00:00:00.000Z","id":"4vt84538h04b","page_id":"k4c24q49swxw","group_id":"39lwcdd2rtgr"},{"status":"operational","name":"Clienteling - Communication","created_at":"2025-03-13T18:35:02.629Z","updated_at":"2026-06-29T13:57:11.032Z","position":1,"description":null,"showcase":true,"start_date":"2025-03-13T00:00:00.000Z","id":"jcpfbnt0dh9y","page_id":"k4c24q49swxw","group_id":"jrp8xt011g42"},{"status":"operational","name":"Clienteling - Communication","created_at":"2025-03-13T18:35:39.625Z","updated_at":"2026-06-29T13:57:11.044Z","position":1,"description":null,"showcase":true,"start_date":"2025-03-13T00:00:00.000Z","id":"32n9pc4pmjft","page_id":"k4c24q49swxw","group_id":"tpns14m2vwkj"}]},{"name":"Issue displaying Follow-Ups / Tasks in Tulip Clienteling v7.0.242","status":"resolved","created_at":"2026-06-19T17:45:05.574Z","updated_at":"2026-06-19T21:16:05.185Z","monitoring_at":null,"resolved_at":"2026-06-19T21:16:05.168Z","impact":"minor","shortlink":"https://stspg.io/8t6y7s1b65hx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-19T17:45:05.561Z","reminder_intervals":null,"id":"g47w5h6pgg06","page_id":"k4c24q49swxw","incident_updates":[{"status":"resolved","body":"The issue with Follow-Ups has been resolved.\n - If Follow-Ups were showing as blank, they will no longer show as blank. No app upgrade is needed. \n - If you received errors from the Follow-Ups endpoint, you should no longer receive errors. \nApologies for the service interruption.","created_at":"2026-06-19T21:16:05.168Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-19T21:16:05.168Z","display_at":"2026-06-19T21:16:05.168Z","deliver_notifications":true,"tweet_id":null,"id":"z0v7xgb8mf1t","incident_id":"g47w5h6pgg06","custom_tweet":null,"affected_components":[{"code":"4vt84538h04b","name":"Tulip North America - Clienteling - Communication","old_status":"degraded_performance","new_status":"operational"},{"code":"jcpfbnt0dh9y","name":"Tulip Deutschland - Clienteling - Communication","old_status":"degraded_performance","new_status":"operational"},{"code":"32n9pc4pmjft","name":"Tulip European Union - Clienteling - Communication","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-06-19T21:13:20.596Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-19T21:13:20.596Z","display_at":"2026-06-19T21:13:20.596Z","deliver_notifications":true,"tweet_id":null,"id":"fpg9dsbxkv9y","incident_id":"g47w5h6pgg06","custom_tweet":null,"affected_components":[{"code":"4vt84538h04b","name":"Tulip North America - Clienteling - Communication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"jcpfbnt0dh9y","name":"Tulip Deutschland - Clienteling - Communication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"32n9pc4pmjft","name":"Tulip European Union - Clienteling - Communication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"The backend fix resolved the original issue which resulted in Follow-Ups not displaying, but there are secondary side effects. The Tulip Team is continuing to investigate.","created_at":"2026-06-19T19:55:42.943Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-19T19:55:42.943Z","display_at":"2026-06-19T19:55:42.943Z","deliver_notifications":true,"tweet_id":null,"id":"7469rvjmjw5k","incident_id":"g47w5h6pgg06","custom_tweet":null,"affected_components":[{"code":"4vt84538h04b","name":"Tulip North America - Clienteling - Communication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"jcpfbnt0dh9y","name":"Tulip Deutschland - Clienteling - Communication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"32n9pc4pmjft","name":"Tulip European Union - Clienteling - Communication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The Tulip team is currently in the process of deploying a backend fix for the \"Follow-Ups not displaying\" issue. We remain hopeful that a front-end upgrade for affected issues is not necessary. This page will be updated again soon.","created_at":"2026-06-19T18:32:35.463Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-19T18:32:35.463Z","display_at":"2026-06-19T18:32:35.463Z","deliver_notifications":true,"tweet_id":null,"id":"8px4yb2fkr6h","incident_id":"g47w5h6pgg06","custom_tweet":null,"affected_components":[{"code":"4vt84538h04b","name":"Tulip North America - Clienteling - Communication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"jcpfbnt0dh9y","name":"Tulip Deutschland - Clienteling - Communication","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"32n9pc4pmjft","name":"Tulip European Union - Clienteling - Communication","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"There is currently an issue in Clienteling fetching Follow-Ups / tasks. Under some circumstances, the \"Follow-ups\" display will be blank. This issue is circumstantial, and only affects users running Tulip Clienteling v7.0.242 (Clienteling v7.0.241 and older are unaffected.)\n\nTulip is pursuing a fix.","created_at":"2026-06-19T17:45:05.666Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-19T17:45:05.666Z","display_at":"2026-06-19T17:45:05.666Z","deliver_notifications":true,"tweet_id":null,"id":"l1ftbgfhr18l","incident_id":"g47w5h6pgg06","custom_tweet":null,"affected_components":[{"code":"4vt84538h04b","name":"Tulip North America - Clienteling - Communication","old_status":"operational","new_status":"degraded_performance"},{"code":"jcpfbnt0dh9y","name":"Tulip Deutschland - Clienteling - Communication","old_status":"operational","new_status":"degraded_performance"},{"code":"32n9pc4pmjft","name":"Tulip European Union - Clienteling - Communication","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Clienteling - Communication","created_at":"2025-03-13T18:31:49.550Z","updated_at":"2026-07-29T21:38:39.188Z","position":1,"description":null,"showcase":true,"start_date":"2025-03-13T00:00:00.000Z","id":"4vt84538h04b","page_id":"k4c24q49swxw","group_id":"39lwcdd2rtgr"},{"status":"operational","name":"Clienteling - Communication","created_at":"2025-03-13T18:35:02.629Z","updated_at":"2026-06-29T13:57:11.032Z","position":1,"description":null,"showcase":true,"start_date":"2025-03-13T00:00:00.000Z","id":"jcpfbnt0dh9y","page_id":"k4c24q49swxw","group_id":"jrp8xt011g42"},{"status":"operational","name":"Clienteling - Communication","created_at":"2025-03-13T18:35:39.625Z","updated_at":"2026-06-29T13:57:11.044Z","position":1,"description":null,"showcase":true,"start_date":"2025-03-13T00:00:00.000Z","id":"32n9pc4pmjft","page_id":"k4c24q49swxw","group_id":"tpns14m2vwkj"}]},{"name":"Corporate dashboard Observed Slowness","status":"resolved","created_at":"2026-06-15T18:04:13.819Z","updated_at":"2026-06-15T22:06:34.058Z","monitoring_at":"2026-06-15T20:45:06.199Z","resolved_at":"2026-06-15T22:06:34.041Z","impact":"none","shortlink":"https://stspg.io/cdc2nfv30dqx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-15T18:04:13.805Z","reminder_intervals":null,"id":"hvl9j5vkxyx2","page_id":"k4c24q49swxw","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-06-15T22:06:34.041Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T22:06:34.041Z","display_at":"2026-06-15T22:06:34.041Z","deliver_notifications":true,"tweet_id":null,"id":"bm9rwl44trwn","incident_id":"hvl9j5vkxyx2","custom_tweet":null,"affected_components":[{"code":"k45fd8z3tzy3","name":"Tulip North America - Analytics","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-06-15T20:45:06.199Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T20:45:06.199Z","display_at":"2026-06-15T20:45:06.199Z","deliver_notifications":true,"tweet_id":null,"id":"xdpqvqh1btyf","incident_id":"hvl9j5vkxyx2","custom_tweet":null,"affected_components":[{"code":"k45fd8z3tzy3","name":"Tulip North America - Analytics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Tulip has taken further mitigation steps and is presently monitoring the service. While corporate dashboard performance has shown improvement, teams remain assembled and will continue observation prior to formally resolving the incident.","created_at":"2026-06-15T20:38:53.154Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T20:38:53.154Z","display_at":"2026-06-15T20:38:53.154Z","deliver_notifications":true,"tweet_id":null,"id":"brdpyvpwh3bk","incident_id":"hvl9j5vkxyx2","custom_tweet":null,"affected_components":[{"code":"k45fd8z3tzy3","name":"Tulip North America - Analytics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The team has implemented corrective measures to improve the Corporate dashboard's performance. The team is actively exploring additional mitigation strategies to ensure long-term stability.","created_at":"2026-06-15T19:47:17.495Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T19:47:17.495Z","display_at":"2026-06-15T19:47:17.495Z","deliver_notifications":true,"tweet_id":null,"id":"nsxgf0t69grm","incident_id":"hvl9j5vkxyx2","custom_tweet":null,"affected_components":[{"code":"k45fd8z3tzy3","name":"Tulip North America - Analytics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The team continues to work towards mitigation. At this time, the dashboard continues to demonstrate performance that is below optimal levels.","created_at":"2026-06-15T18:51:17.494Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T18:51:17.494Z","display_at":"2026-06-15T18:51:17.494Z","deliver_notifications":true,"tweet_id":null,"id":"rgk7kgsgkmh2","incident_id":"hvl9j5vkxyx2","custom_tweet":null,"affected_components":[{"code":"k45fd8z3tzy3","name":"Tulip North America - Analytics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Tulip is currently resolving a performance issue affecting Corporate dashboard users. The root cause has been identified, and our team is actively working towards restoring the system to optimal state. While these efforts are underway, users may experience slowness when accessing Corporate Dashboard.","created_at":"2026-06-15T18:04:13.966Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T18:04:13.966Z","display_at":"2026-06-15T18:04:13.966Z","deliver_notifications":true,"tweet_id":null,"id":"5wxnx8k1k89n","incident_id":"hvl9j5vkxyx2","custom_tweet":null,"affected_components":[{"code":"k45fd8z3tzy3","name":"Tulip North America - Analytics","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Analytics","created_at":"2025-03-13T19:00:43.486Z","updated_at":"2026-06-15T22:06:34.009Z","position":8,"description":null,"showcase":true,"start_date":"2025-03-13T00:00:00.000Z","id":"k45fd8z3tzy3","page_id":"k4c24q49swxw","group_id":"39lwcdd2rtgr"}]},{"name":"Corporate dashboard experiencing slowness","status":"resolved","created_at":"2026-06-08T20:43:36.908Z","updated_at":"2026-06-08T21:07:33.489Z","monitoring_at":"2026-06-08T20:43:37.004Z","resolved_at":"2026-06-08T21:07:33.473Z","impact":"none","shortlink":"https://stspg.io/qjrqpt6kp93z","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-08T20:43:36.896Z","reminder_intervals":null,"id":"j6qm320xkwv6","page_id":"k4c24q49swxw","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-06-08T21:07:33.473Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-08T21:07:33.473Z","display_at":"2026-06-08T21:07:33.473Z","deliver_notifications":true,"tweet_id":null,"id":"1tgxdhrsbqrh","incident_id":"j6qm320xkwv6","custom_tweet":null,"affected_components":[{"code":"k45fd8z3tzy3","name":"Tulip North America - Analytics","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The Corporate dashboard is performing optimally. The issue has been fully resolved","created_at":"2026-06-08T21:07:28.766Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-08T21:07:28.766Z","display_at":"2026-06-08T21:07:28.766Z","deliver_notifications":true,"tweet_id":null,"id":"1xw25gy4x33m","incident_id":"j6qm320xkwv6","custom_tweet":null,"affected_components":[{"code":"k45fd8z3tzy3","name":"Tulip North America - Analytics","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"The Tulip team has resolved the underlying issues that were impacting the performance of the Corporate dashboard. While systems are currently being monitored to maintain stability, operations have officially resumed.\n\nPlease be advised that users may still encounter minor delays when loading dashboard data during the next hour.\n\nAdditional updates to come within the next 30minutes.","created_at":"2026-06-08T20:43:37.004Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-08T20:43:37.004Z","display_at":"2026-06-08T20:43:37.004Z","deliver_notifications":true,"tweet_id":null,"id":"5pt1g6yf92qt","incident_id":"j6qm320xkwv6","custom_tweet":null,"affected_components":[{"code":"k45fd8z3tzy3","name":"Tulip North America - Analytics","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Analytics","created_at":"2025-03-13T19:00:43.486Z","updated_at":"2026-06-15T22:06:34.009Z","position":8,"description":null,"showcase":true,"start_date":"2025-03-13T00:00:00.000Z","id":"k45fd8z3tzy3","page_id":"k4c24q49swxw","group_id":"39lwcdd2rtgr"}]},{"name":"Responding to Sensitive Security Vulnerability Linux - CopyFail","status":"resolved","created_at":"2026-05-01T15:08:01.710Z","updated_at":"2026-05-01T21:18:53.260Z","monitoring_at":null,"resolved_at":"2026-05-01T21:18:53.241Z","impact":"none","shortlink":"https://stspg.io/w1ly3t5ftp23","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-01T15:08:01.653Z","reminder_intervals":null,"id":"19x5933mgjmc","page_id":"k4c24q49swxw","incident_updates":[{"status":"resolved","body":"All necessary actions have been completed. Marking as resolved.","created_at":"2026-05-01T21:18:53.241Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-01T21:18:53.241Z","display_at":"2026-05-01T21:18:53.241Z","deliver_notifications":true,"tweet_id":null,"id":"m3wzrjj6b2br","incident_id":"19x5933mgjmc","custom_tweet":null,"affected_components":[{"code":"4vt84538h04b","name":"Tulip North America - Clienteling - Communication","old_status":"operational","new_status":"operational"},{"code":"cf176ntxxtbq","name":"Tulip North America - Clienteling - Customer Management","old_status":"operational","new_status":"operational"},{"code":"srxw7g4h07dh","name":"Tulip North America - Appointments","old_status":"operational","new_status":"operational"},{"code":"vhq4bp2krdbg","name":"Tulip North America - Catalog","old_status":"operational","new_status":"operational"},{"code":"1m0qfxg06gqc","name":"Tulip North America - Point of 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The incident is now closed.","created_at":"2026-02-27T00:22:39.714Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-27T00:22:39.714Z","display_at":"2026-02-27T00:22:39.714Z","deliver_notifications":true,"tweet_id":null,"id":"rd838p53312r","incident_id":"jc2l1sjxhx1x","custom_tweet":null,"affected_components":[{"code":"srxw7g4h07dh","name":"Tulip North America - Appointments","old_status":"operational","new_status":"operational"},{"code":"2vjhf7hcl952","name":"Tulip Deutschland - Appointments","old_status":"operational","new_status":"operational"},{"code":"ygvq06b4ph5p","name":"Tulip European Union - Appointments","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"A fix for the Appointment Sync issue is currently being tested. We expect to have the issue fully resolved by late afternoon and will provide further updates as that work progresses.","created_at":"2026-02-26T20:37:53.108Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-26T20:37:53.108Z","display_at":"2026-02-26T20:37:53.108Z","deliver_notifications":true,"tweet_id":null,"id":"lv89l151ljg4","incident_id":"jc2l1sjxhx1x","custom_tweet":null,"affected_components":[{"code":"srxw7g4h07dh","name":"Tulip North America - Appointments","old_status":"operational","new_status":"operational"},{"code":"2vjhf7hcl952","name":"Tulip Deutschland - Appointments","old_status":"operational","new_status":"operational"},{"code":"ygvq06b4ph5p","name":"Tulip European Union - Appointments","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"An issue with Appointment Sync has been identified, and our teams are currently working to resolve it.","created_at":"2026-02-26T18:49:06.674Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-26T18:49:06.674Z","display_at":"2026-02-26T18:49:06.674Z","deliver_notifications":true,"tweet_id":null,"id":"klnlbwrmjcjh","incident_id":"jc2l1sjxhx1x","custom_tweet":null,"affected_components":[{"code":"srxw7g4h07dh","name":"Tulip North America - Appointments","old_status":"operational","new_status":"operational"},{"code":"2vjhf7hcl952","name":"Tulip Deutschland - Appointments","old_status":"operational","new_status":"operational"},{"code":"ygvq06b4ph5p","name":"Tulip European Union - Appointments","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We have noticed an issue with our appointments (App and Widget), and we are actively investigating. 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}