Product and Customer search slowdown

Incident Report for Tulip

Resolved

This incident has been resolved.
Posted Oct 14, 2025 - 20:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 14, 2025 - 17:20 UTC

Investigating

Tulip has detected an issue with Customer and Product search (Solr). We are currently in the process of resolving.
Posted Oct 14, 2025 - 16:10 UTC
This incident affected: Tulip North America (Clienteling - Customer Management, Catalog).