New build 7.0.250 with the fix is now available on App store
Posted Sep 30, 2026 - 01:13 UTC
Update
Noting that Tulip is still waiting on Apple to approve the patched iOS application. The request has been expedited and the app will auto-release when available.
We will update this incident again when the app is released.
Posted Sep 29, 2026 - 19:52 UTC
Update
A patched binary has been compiled. Current status: awaiting on Apple to approve.
We will update this page again once the updated POS app is available for download.
Posted Sep 29, 2026 - 14:00 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 29, 2026 - 13:59 UTC
Identified
There is currently an issue in Tulip POS version 7.0.249, where a cart's internal state becomes confused if different variants of the same product get added to the cart. (e.g. "medium" and "large" sizes of the same shirt). Tulip POS versions 7.0.248 and older are unaffected.
Tulip is currently working on a hotfix. In the meantime, workaround is only having one type of SKU of any given product in the cart.
Posted Sep 29, 2026 - 12:50 UTC
This incident affected: Tulip North America (Point of Sale), Tulip Deutschland (Point of Sale), Tulip European Union (Point of Sale), and Tulip China (Point of Sale).